Privacy Policy
We apply data-minimisation principles and collect only the information needed to respond to an enquiry.
Last updated: 9 October 2026
The data controller is 智悦世家（深圳）管理咨询有限公司, operating as SHINE FAMILY.
1. Information we collect
When you choose to submit an enquiry form, we may collect your name or preferred form of address, city, area of interest, description of your question, mobile number, WeChat ID and preferred contact time. You must provide at least one of a mobile number or WeChat ID.
2. How we use the information
We use this information only to identify the nature of your enquiry, arrange contact, prepare for an initial conversation and provide necessary follow-up in relation to the service. Consent for an initial enquiry does not constitute consent to ongoing marketing.
3. Information you should not submit
Do not use the public form to submit national ID or passport numbers, bank-card details, account passwords, verification codes, complete insurance policy numbers, detailed medical records, precise asset schedules, evidence of source of funds or sensitive information about minors.
4. Retention and protection
We use reasonable access controls and security measures and make information available only to personnel authorised on a need-to-know basis. Once the purpose for which it was collected has been fulfilled, the information will be handled or deleted in accordance with applicable business, contractual and legal obligations.
5. Your rights
You may ask to access, correct or delete information you have submitted, or withdraw your authorisation for further contact. Please contact us at sophia1@zhiyueshijia.cn.
6. Third-party professional institutions
If a matter requires coordination with an insurance, legal, tax, residency, banking, trust or investment professional institution, we will explain the purpose and obtain appropriate authorisation before disclosing or transferring personal information.
Retention and cross-border coordination
We retain enquiry information only for as long as necessary to respond and for any verified retention period required for related legal, contractual or recordkeeping purposes.
Before any cross-border transfer or disclosure to an independently engaged professional, we will explain the recipient, purpose, information involved and applicable safeguards, and obtain any consent required by law.